As I have intimated for some time the wait list system on the site has not worked very well. As has been pointed out, it didn’t actually function a waiting list, but the plug-in in question labelled itself as such and it was not possible to change it to ’email notification system’ which might have helped matters.
As an experiment I am going to allow customers to pre ( back) -order blades, it will be possible to order blades that are not actually in stock. This should stop the phenomenon of customers making multiple purchases to get all the blades they want, which benefits nobody but the postal service. I will take what I perceive to be a months worth of orders then remove the back-order option. If this first trial runs successfully then the plan is to use the wait lists that people are on as a way to allow further limited series of pre orders to be taken. Please be aware that if you do order by this system there may be a significant wait before your receive your items.
Easy for me to type this, but from an IT point of view I am told it is not straight forward at all. Hence I want to run a test to see if it is worth ploughing resources into this. It is not clear what will happen when the out of stock purchase option is activated. Maybe everyone on the wait list will get an email saying that their tool is back in stock ( which isn’t really true) and the site will again be overloaded. Hopefully not, but if this is the case the wait lists are already archived and there is no need to rejoin.
I plan to have this up and running in the next couple of days but am not going to put a time up as most of the current frustrations seem to have been caused by too many customers after too few blades, all at the same time.