The first trial of the back or pre-order system is underway- I have taken what I estimate to be a month worth of orders and will be starting on them first thing tomorrow. If you had notification but got on to the site and found no stock then don’t worry- we will be using your place on the wait list to build a new linear one. Sign up to my blog to be kept informed of updates as we have them.
As I have intimated for some time the wait list system on the site has not worked very well. As has been pointed out, it didn’t actually function a waiting list, but the plug-in in question labelled itself as such and it was not possible to change it to ’email notification system’ which might have helped matters.
As an experiment I am going to allow customers to pre ( back) -order blades, it will be possible to order blades that are not actually in stock. This should stop the phenomenon of customers making multiple purchases to get all the blades they want, which benefits nobody but the postal service. I will take what I perceive to be a months worth of orders then remove the back-order option. If this first trial runs successfully then the plan is to use the wait lists that people are on as a way to allow further limited series of pre orders to be taken. Please be aware that if you do order by this system there may be a significant wait before your receive your items.
Easy for me to type this, but from an IT point of view I am told it is not straight forward at all. Hence I want to run a test to see if it is worth ploughing resources into this. It is not clear what will happen when the out of stock purchase option is activated. Maybe everyone on the wait list will get an email saying that their tool is back in stock ( which isn’t really true) and the site will again be overloaded. Hopefully not, but if this is the case the wait lists are already archived and there is no need to rejoin.
I plan to have this up and running in the next couple of days but am not going to put a time up as most of the current frustrations seem to have been caused by too many customers after too few blades, all at the same time.
Forging tools as fast and hopefully as well as I can, but still not managing to keep up does get rather wearing, and I have been getting increasingly jaded with the situation. Despite the fact that I am producing tools in larger numbers than ever before they are still hard for people to come by due to the spiralling demand. We are still trying to work on a way to queue orders on the website in a fair manner, it is not as simple as it seemed. If I have to do this manually it will take valuable time that could be spent addressing the real issue in hand which is making tools. I actually did a small run of axes a couple of months ago, I sold these individually rather than through the site. It took an average of eight emails to complete each sale. If you look at the last batch of hooks I have forged you can see why I need to be able to sell them via the site in an automated manner.
Last week though Alex and Nicky came over to run two days of his hugely popular Kuksa carving course. It was wonderful to see the workshop transformed into a classroom and have it filled with people, it is rare for me to have visitors to the forge, and it really lifted my spirits.
Tools laid out
Calm before the storm
A very different atmosphere in the forge over the weekend
Some great nests made by a first time swan neck user
Alex at work
Two highly successful courses, I managed to squeeze in making a hazel gate over the weekend, again a pleasant change for me, all my carving in the workshop is in bone dry ash. It is a joy to carve something green.
We spent an evening winding down after the courses gilding treen- I had been searching for some batteries in the workshop and unearthed a book and a half of 23.75 carat gold leaf. A week ago- I used to gild some of my decorative forged work but had never tried it on wood before, as you can see the results were stunning. We also had some time testing a pair of prototype axes I made over Christmas, more on those another time as it got rather involved but it is invaluable for me to spend time bouncing ideas of someone as experienced as Alex.
It was intriguing to watch how different students got on with my tools. Some amazing shavings were made by students that had never used one before. I learnt a long time ago to take note of the shavings that a carver makes. In the end anyone can finish a piece by taking tiny little shavings. What impresses me ( as a toolmaker ) is the bigger chips from the roughing out process. Most informative was how the less experienced students were more likely to struggle with tools that had lost a degree of sharpness. This subtle degradation of the edge wasn’t always that obvious and Alex could carve a lot longer than anyone else with a tool that needed touching up. There were also a few students that brought ‘foreign’ tools in for me to sharpen. It really brought it home to me how important it is for my customers to be able to keep their blades as sharp as when they left my workshop.
I have been unsure about explaining my sharpening processes to a wider audience for quite some time now. For one there is the horror of having to face the camera. The other issue though has been how much I want to say about my tools. When I started forging blades 6 years ago there was never any need to have a makers mark, my blades were instantly recognisable and virtually nobody was selling forged woodcarving blades. They have of course been refined over the years and certain aspects of my designs became signature features, such as the tramlines on my spoon blades. There have been a few attempts at replicating them over the years but some recent copies are pretty close. I can see the differences, some aesthetic some not, but felt I could say nothing. If I pointed out the differences then the next versions would be closer.
However putting this rather frustrating aspect of business aside it seems like it is time to explain how to sharpen my blades, and to do that it is necessary to explain the edge geometry that I use. So Alex, being a highly accomplished film-maker shot a video- This was his second attempt and actually in total my fourth go at being filmed. We just about got there in the end but I really don’t envy his job in editing it to come out with something coherent, It looks like there will be a full version with edge theory and a shorter one just focussed on the sharpening.
In the meantime Alex made this teaser video, he actually put it all together on the spot picking up my daughter’s much abused guitar – it had got rather damp as it had spent the ‘summer’ outside under our shelter. We felt bad about this so had left it dry by the wood stove.